Entire Course Schedule (printable pdf document) Professional Development
People Skills - Prof. Development Open Enrollment Change Management for Managers 1: With constantly shifting global economies and technological developments, businesses are constantly changing to develop opportunities. Companies no longer have the luxury of remaining the same. Therefore, managers must constantly prepare for and implement change, guiding their employees through periods of transition. Course Objective: You will implement and manage change.
| Meeting Description: Classes are four hours long and meet 8:30 am to 12:30 pm.
This session is being held at Bryant & Stratton College at 1225 Jefferson Rd |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
| 1 | 11-17-2010 8:30am to 12:30 pm
This session is being held at
Bryant & Stratton College at
1225 Jefferson Rd | $69.00 | TBD
| register for this class |
Coaching Clinic : As a leader in your organization, you are expected to help people meet or exceed expectations. Coaching is a leadership tool that can increase commitment, ownership and employee engagement. In this interactive course, you will learn coaching techniques and then immediately apply them in coach conversationsFull Course Description
| Meeting Description: Classes are 4 hours long and meet 1:00 to 5:00 pm |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
Schedule TBD |
Coaching Essentials : You will learn to establish a coaching relationship, use appropriate skills for conducting the coaching conversation, and be able to create, monitor, and modify the coaching action plan.Full Course Description
| Meeting Description: Classes are 4 hours long and meet 8:30 am - 12:30 pm |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
| 1 | 09-30-10 8:30 am-12:30 pm
Class located at Nicholas Noyes Memorial
Hospital in Dansville, NY
| $69.00 | TBD
| register for this class |
Effective Presentations : In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. You will also prepare strategies for business meetings and learn to conduct meetings efficiently.
| Meeting Description: This course meets for four hours. |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
Schedule TBD |
Effective Time Management : In this course, you will practice techniques that will help you achieve more effective use of your time so that you can direct your energy towards the activities that will further your professional and personal goals.
| Meeting Description: Classes are four hour sessions and meet 8:30 to 12:30 pm |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
Schedule TBD |
Emotional Intelligence for Managers : In this course, you will assess your current emotional intelligence capabilities, determine your strengths, and identify areas for improvement. You will examine how emotions affect behavior and how those behaviors impact your relationships with others. You will also develop strategies for managing the emotional energy in yourself and others. You will evaluate your current emotional intelligence abilities and apply strategies to improve your emotional intelligence. This course is designed for the emerging manager or mid-level manager. Prior to beginning this course, you should have experience in managing people.Full Course Description
| Meeting Description: Classes are 4 hours long and meet 8:30 am- 12:30 pm |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
Schedule TBD |
Fundamentals of Customer Service : This course provides an overview of the basics of customer service. It provides quidlines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and incrases a loyal customer base.Full Course Description
| Meeting Description: This is a four hour course that meets 8:30 to 12:30 pm. |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
Schedule TBD |
Managing Conflict : This course will improve your skills in the following: recognizing conflict, responding to conflict, resolving conflictFull Course Description
| Meeting Description: The classes are 4 hours long and meet
12:30 pm to 4:30 pm
This session is being held at
Highland Hospital in Rochester |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
| 1 | 11-04-2010
12:30 pm- 4:30 pm
This session is being held at
Highland Hospital in Rochester | $69.00 | TBD
| register for this class |
Managing Project Teams : In this course you will determine how to manage a team so that it remains effective. Having the right skills will enable you to successfully manage your project team. Your skills as a manager will help ensure that your team meets its goals and works well together.
This is a 4 hour course.
| Meeting Description:
This session will be held at Lakeside Hospital in Brockport, NY |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
| 1 | 10/6/10
Afternoon Session
1 pm to 5 pm
This session is being held at Lakeside Hospital | $69.00 | TBD
| register for this class | | 2 | 10-06-2011
8:00 am to 12:00 pm
This session is being held at Lakeside
Hospital in Brockport, NY | $69.00 | TBD
| register for this class |
Motivating Your Employees : This course will assist you in understanding and implementing strategies that will help to motivate your work force. You will identify motivation and the factors that influence it. You will also implement managerial strategies to increase employee motivation, to improve job performance, and ultimately to create a self-motivated work force
| Meeting Description: 8:30 am to 12:30 pm
This session is being held at
Clifton Springs Hosptial in Clifton Springs NY |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
| 1 | 10-27-2010
8:30 to 12:30 pm | $69.00 | TBD
| register for this class |
Negotiating Skills : You will learn the following: Preparing to Negotiate, Initiating Negotiation: Establishing the Ground Rules, Negotiating, Following Through, Negotiating in Special CircumstancesFull Course Description
| Meeting Description: Classes are 4 hours long and meet 8:30 am - 12:30 pm |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
Schedule TBD |
Practical Leadership : Up to this point in your career, you have been a successful employee or individual contributor, or have recently been promoted to manager. You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization. You will learn practical leadership skills.
Full Course Description
| Meeting Description: Classes are 4 hours long and meet 8:00 am - 12:00 pm
AND
1:00 PM TO 5:00 PM
Location is Medina Memorial Hospital in
Medina, NY |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
| 1 | Afternoon Session
1pm to 5 pm
At Medina Memorial Hospital | $69.00 | TBD
| register for this class | | 2 | 8:00 am to 12:00 pm
These sessions are held at
Medina Memorial Hospital | $69.00 | TBD
| register for this class |
Problem Solving Skills : Regardless of the specific organization or position, your skills and previous training have allowed you to gain employment in the corporate world. One thing that you may not be adequately prepared for, however, is dealing with problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Being able to work in groups to solve problems will enhance your business knowledge and value to the organization. This course will show you the fundamentals of problem-solving skills—from defining your problem, to presenting it to the key decision makers in your organization. You will investigate strategies to help you clearly define your problem, determine and present your solution, and monitor the results.
Full Course Description
| Meeting Description: Class are 4 hours long and meet 8:30 am- 12:30 pm |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
Schedule TBD |
Reduce Stress with Life Balance : In this course you will learn ways of improving your physical and mental well-being, and methods of handling stress in an effective and productive manner. You will discover methods of preventing and dealing with stress at work and at home.Full Course Description
| Meeting Description: This is a four hour course that meets 8:30 to 12:30 pm. |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
Schedule TBD |
Strategic Planning Skills : This course will provide you with a process for developing a clear understanding of your business's culture, operations, and market position, while facilitating the development of a strategic blueprint for gaining the competitive advantage necessary for your business's success, now and in the future. You will develop an approach to the formulation of strategic programs and initiatives critical for effectively leading and managing an organization.Full Course Description
| Meeting Description: This Course is 4 hours and meets 8: 30 to 12: 30 pm. |
| Class | Meeting Date(s) | Cost | Instructor | Registration |
Schedule TBD |
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